OPTION 1 - Pick up
Pick-up Order available after 5PM after confirmation
OPTION 2 : Regular 3 - 14 days Shipping within Canada
25$ more initial payment, rest will be calculated based on postal code. We will contact you if the shipping cost at your place exceeded the 25$ or you have options to choose for overnight, or number of days depending on the quote we got from our shipper. Our shipper are Purolator, FeDex, UPS and
OPTION 3 - Shipping Options 'EST 1 -14 day'
We will send you shipping options once we receive your order. Additional charges
will apply depending on which shipping options you prefer.
Pls contact us if you have questions on shipping
Eligible refunds will be made to the original form of payment:
Purchases made with a credit card will be refunded to the original credit card.
Purchases made with a PayPal account will be refunded to the PayPal account.
Plants can be returned in 3 - 5 business days if you are not satisfied. If you inspected the roots and you are saying you are not sure if you can continuously revive the plants, please do not cut any of the roots. Do not disturbed roots. I normally delivered healthy plants and through period of acclimation there will be some die-off from original roots along the way. Plants will still need further acclimation. In case you really do not know anything about how to continuously acclimate plants, then you can contact me and I can return your money back. That is provided, if you did not do any changes to the rooting system. No cleaning, no taking out plants from soil, and mostly, should not take out roots from the sphagnum moss from the tiny roots attached to small plants.
NOT ELIGIBLE FOR REFUND
Plant(s) purchased with a discount price are final sale and are not eligible for a refund.
If you take out roots from plants if planted, that will void your refund. Once the plant arrived to your home please check the health of plant(s). Some customers are taking out the sphagnum moss and all dirt from roots and will also cut the roots and will contact me that they wanted to return the plants. This should not supposedly the case. If you visually see that plants is not in good health then contact me right away and show pictures but do not disturb any tiny roots or big roots that are clinging to the moss specially when plants are juvenile.
Payment methods accepted include all major credit, debit cards and PayPal.