OPTION 1 - Pick up
Pick-up Order available between 11:00am & 6:00pm Wednesday, Thursday & Friday as well as between 10:00am & 5:00pm Saturday and Sunday. Note we are closed on Mondays and Tuesdays.
OPTION 2 : 1-2 day Shipping within Canada
Shipping estimate will be provided at checkout depending on total order weight.
$15 initial/base shipping rate, with additional based on shipping weight. We will contact you if there is a discrepancy between the provided shipping estimate and true shipping costs. We make every effort to ship in pots but will reach out to confirm shipping bare root in sphagnum moss should space restrictions require such.
Eligible refunds will be made to the original form of payment:
Plants can be given a full or partial refund on a per case basis within 5 business days contingent on video unboxing and picture evidence if you are not satisfied.
Do not perform any traumatic actions upon the plant (ie trimming roots, trimming leaves, re-potting etc) doing so will invalidate your claim for refund the way.
Our plants or carefully acclimated and are not sold until healthy and ready to go, that being said a transitional acclimation period from our shop to your home is to be expected. If advice is needed to navigated this process reach out and we will do our utmost to help and instruct on best practices.
Plant(s) purchased with a discount price are final sale and are not eligible for a refund.
Payment methods accepted include all major credit, debit cards and PayPal.